Terms of Service

Terms of Service

The Heart-Centered Being | J.J. Brawley

theheartcenteredbeing.com

Effective Date: April 1, 2024 | Last Updated: April 2025

Welcome to The Heart Centered Being. These Terms of Service (“Terms”) govern your use of our website, services, events, and SMS communications. By engaging with us in any capacity — booking a session, attending an event, subscribing to communications, or submitting a contact form — you agree to the following terms. Please read them carefully.

These Terms should be read alongside our Privacy Policy and Personal Accountability & Ethics Statement, both available on our website. Together, these three documents form the complete framework governing your relationship with The Heart Centered Being.

1. Services Offered

The Heart Centered Being offers coaching, facilitation, workshops, events, and educational programming in the areas of personal transformation, accountability coaching, conscious relationship, tantra education, and somatic practice. Services are offered in both one-on-one and group formats, online and in person.

Not Therapy or Medical Treatment

All services provided by The Heart Centered Being — including coaching, facilitation, tantra education, and somatic practices — are not therapy, counseling, psychotherapy, or any form of licensed mental health or medical treatment. They are not a substitute for professional mental health care, psychiatric services, or medical advice. J.J. Brawley does not diagnose, treat, or cure any condition.

If you are currently working with a licensed mental health professional, we encourage you to maintain transparency with them about your work with us. If at any point the scope of our work together exceeds what is appropriate for a coaching and facilitation container, you will be informed and referred to appropriate professional resources.

No Guaranteed Outcomes

The nature of personal growth, somatic work, and transformational facilitation involves inherently subjective outcomes. The Heart Centered Being makes no guarantees about specific results. Individual outcomes depend on many factors including personal commitment, readiness, and circumstances outside our control.

2. Client Agreements & Informed Consent

Prior to beginning any one-on-one coaching engagement, you will receive a written proposal outlining the scope of work, investment, and terms. No payment is required until you have reviewed and agreed to that proposal in writing.

For workshops and events, your ticket purchase constitutes your agreement to these Terms and any event-specific policies communicated on the registration page.

By engaging with our services, you confirm that you:

• Are 18 years of age or older
• Are entering this relationship voluntarily and with full informed consent
• Understand the nature and scope of the services being offered
• Have read and agree to these Terms, the Privacy Policy, and the Personal Accountability & Ethics Statement

3. Payment, Refunds & Cancellations

One-on-One Coaching Services

All coaching services are non-refundable. Payment is required prior to sessions, and all sales are final. A written proposal outlining all terms is provided before any payment is made. Cancellations or rescheduling requests must be submitted in writing to connect@theheartcenteredbeing.com.

Workshops, Seminars & Events

All ticket sales are final and non-refundable. The following policies apply:

• Tickets must be purchased in advance through our online ticketing platform. Tickets are not available at the door.
• If you are unable to attend after purchasing, you may request a credit toward a future event by contacting us in writing before the event start time. Credits are not issued for no-shows without prior notice.
• If The Heart Centered Being cancels or reschedules an event for any reason, all ticket holders will receive a Double Ticket Guarantee — credit for two tickets to any future event of equal or lesser value.
• All credit requests must be submitted in writing via email and will be documented for your records.

Pricing Changes

Existing clients will be notified in advance of any price increases. We do not apply new pricing retroactively to active agreements.

4. Dispute Resolution & Mediation

Because coaching and facilitation exist in an unregulated industry, we have established a structured, values-aligned process for resolving grievances. We are committed to resolution through relationship and accountability rather than adversarial proceedings.

Step 1 — Direct Communication

If you have a concern or dispute, we ask that you first contact J.J. Brawley directly at connect@theheartcenteredbeing.com. A response will be provided within 5 business days, with a genuine commitment to resolution.

Step 2 — Accountability Pod Mediation

If direct communication does not resolve the concern, either party may request mediation through the Personal Accountability Pod (April A Ross, Katerina Phoenix, Adam Paulman). The Pod serves as an impartial mediation body and will facilitate a structured conversation aimed at resolution. This process is available at no cost to either party.

Step 3 — Independent Mediation

If Pod mediation does not produce resolution, both parties may agree to engage a neutral, independent mediator. The cost of independent mediation shall be divided equally (50/50) between the client and The Heart Centered Being. Both parties must agree to the selected mediator in writing before proceeding.

Regarding Litigation

Because the nature of personal growth, somatic, and transformational work involves inherently subjective outcomes, and because no governing regulatory body exists to adjudicate standards of practice in this industry, litigation is not an appropriate avenue for resolving disputes arising from these services.

By engaging with The Heart Centered Being, you acknowledge and agree that:

• All fees paid for services rendered are non-refundable and considered fully earned upon delivery, regardless of subjective satisfaction with outcomes
• Any client who initiates legal proceedings does so entirely at their own expense
• No reimbursement of legal fees, session fees, or program costs will be issued as part of any legal settlement or judgment
• The dispute resolution process outlined above (Steps 1–3) is the agreed and preferred method of resolving all grievances

This provision is not intended to shield The Heart Centered Being from accountability — the Accountability Pod and The Sacred Kings Integrity Council exist for exactly that purpose. It is intended to protect both parties from the financial and emotional cost of litigation in an unregulated space.

5. Limitation of Liability

To the fullest extent permitted by applicable law, The Heart Centered Being and J.J. Brawley shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, attendance at events, or reliance on any information provided.

Our total liability for any claim arising from these Terms or the services provided shall not exceed the total amount you paid for the specific service giving rise to the claim.

You participate in all services, workshops, and events voluntarily and at your own risk. You are responsible for your own physical, emotional, and psychological wellbeing before, during, and after any engagement.

6. Intellectual Property

All content created and shared by The Heart Centered Being — including program materials, written content, workshop recordings, and website content — is the intellectual property of J.J. Brawley and The Heart Centered Being. You may not reproduce, distribute, or repurpose any materials without explicit written permission.

Session recordings made with your consent are for your personal use only and may not be shared publicly without written authorization.

7. Confidentiality

What is shared in individual sessions is held in confidence. Group containers (workshops, circles, events) operate under a community confidentiality agreement: what is shared in the group stays in the group. Participants are expected to honor this agreement.

Confidentiality has limits. J.J. Brawley is subject to mandatory reporting obligations. See the Personal Accountability & Ethics Statement for full details on mandatory reporting.

8. SMS Messaging Program

Program Name

The Heart Centered Being Notifications & Updates

Description

By opting into The Heart Centered Being’s SMS messaging program, you agree to receive text messages regarding appointment confirmations, schedule changes, event invitations, program updates, inspiration, and other service-related information.

Opt-Out

You can cancel the SMS service at any time by texting “STOP” to the shortcode from which you received messages. After sending “STOP,” you will receive a confirmation message. No further SMS messages will be sent.

Rejoining

To rejoin after opting out, simply sign up again through our website or any of our forms.

Help

If you are experiencing issues with the messaging program, reply “HELP” or contact us at connect@theheartcenteredbeing.com.

Carrier & Data Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency varies depending on your interactions with our services. Contact your mobile provider for questions about your plan.

Privacy & Data Use

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services such as customer service is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of text message services.

The Heart Centered Being complies with all applicable guidelines from the Cellular Telecommunications Industry Association (CTIA) and the Telephone Consumer Protection Act (TCPA).

9. Privacy

Your privacy matters to us. How we collect, use, and protect your personal information is described in our Privacy Policy, available at:

https://www.theheartcenteredbeing.com/privacy-policy

By using our services, you consent to the data practices described in that policy.

10. Modifications to These Terms

The Heart Centered Being reserves the right to update these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of our services following any update constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes not resolved through the mediation process outlined in Section 4 shall be subject to the exclusive jurisdiction of the courts located in California.

12. Related Documents

These Terms are part of a suite of documents governing your relationship with The Heart Centered Being. We encourage you to read all three:

• Privacy Policy: https://www.theheartcenteredbeing.com/privacy-policy
• Personal Accountability & Ethics Statement: https://www.theheartcenteredbeing.com/personal-accountability-ethics-statement
• Terms of Service (this document): https://www.theheartcenteredbeing.com/terms-of-service

13. Contact

For questions about these Terms, please contact:

The Heart Centered Being

J.J. Brawley, Founder

Email: connect@theheartcenteredbeing.com

Website: https://www.theheartcenteredbeing.com

Last Updated: April 2025